OUR SHIPPING POLICY
Each and every animal is securely placed in 4 mil poly bags filled with the appropriate amount of water. We then heat seal the bag for a water tight seal. We also use specimen cups for shipping small coral frags as well. From there the bags and (or cups) are placed into 1.5" insulated shipping containers to protect them from the elements and maintain consistent temperatures during transit. Heat and cold packs are also used if needed based on your zip codes weather the following morning.
The containers are placed into corrugated boxes and shipped FedExPriority Overnight® to arrive at your doorstep the next day by noon (or by the end of day for very rural areas).
- All orders are shipped via FedEx Priority Overnight® - the absolute best way to ship live animals. The day your order ships, you will receive an e-mail containing your FedEx tracking number. Someone must be available at the time of delivery to prevent livestock from being exposed to the rain and/or extreme temperatures. We recommend you hold at facility if possible, this is the best method for the animals.
- If you do not select FedEx Priority Overnight® at check out your order will be canceled.
- Weather conditions may cause a delay in shipping out your package. We must take into consideration the chance of the livestock perishing due to cold temperatures or storms near your zip code or FedEx hubs before we ship out your package.
- We do not ship to Puerto Rico, Hawaii, or outside the continental US at this time. We do ship to Alaska but we require packages be sent to a local FedEx near you to be held for pickup.
We do not require signature for delivery, but we urge you to please put your livestock in your aquarium as soon as it is delivered.
|ORDER AMOUNT||Maine||OUT OF STATE|
|$0 - $249||$24.99||$50|
|$249 & UP||FREE!||FREE!|
For more information on our Livestock Guarantees please reference our Policies page.
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